Complaints

If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. For consumers in the EU, it is also possible to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr.

If your complaint is not yet being processed elsewhere, you are free to submit your complaint via the European Union platform.